Returns & Exchanges

At MoKo, we stand behind the quality of our electronics and offer a 30-day hassle-free return policy for all items in their original packaging. If you are not completely satisfied with your purchase, we are here to ensure a smooth and efficient resolution.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to start the process.

• 2.
  Prepare the Package

  Securely pack the device in its original box, ensuring all cables, manuals, and accessories are included.

• 3.
  Ship the Item

  Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our technicians inspect the returned unit, your refund will be processed to your original payment method within 5-7 business days.